Reminder: You must use click-to-call for the call to go through your click-to-call device. When you press Start Call on the Kixie dialer, the call goes through the Kixie dialer.
"User Denied Media Access" on the Kixie dialer means that either:
a) you don't have a microphone plugged in and set as the computer's default input/output device, or
b) you blocked access to your mic when you installed the Kixie chrome extension
1. To rule out not having the mic plugged in, plug in your headset and make sure that it is set as the computer's default input/output, hit "sync microphone" in Kixie PowerCall settings, and make a test call. If it goes through, you're all set.
2. If you still get user denied media access as an error.... please paste this into your browser: chrome://settings/content#media-stream-mic
Then click manage exceptions and remove the chrome extension item that is blocked from the list of exceptions:
Lastly, make a test call from the dialer and make sure you allow Kixie access to your microphone when prompted, and it should work.