On the Enterprise plan, webhooks are a great way to push your Kixie account's call data into other applications that you use, in order to increase your team's efficiency and improve your processes.
Once a webhook is setup, and a Kixie call ends, Kixie will push that call's data to somewhere that you specify. Here's the data it will push:
- date and time of the call
- call's duration (in seconds)
- call's total cost (in USD)
- call's direction and status (outgoing or incoming, answered or missed)
- call's disposition
- from: number
- to: number
- first name, last name and email address of the Kixie user that made the call
- call recording URL
- CRM URL (where Kixie pushed the call into your CRM)
Webhooks via Zapier
Zapier's webhooks are a fantastic way for you to receive this webhook data, and then push it to other applications you use in customizable ways.
Here are two example use cases:
1) Send your entire Call History to a Google Sheet
- create a google sheet using the following template
- make a new zap as shown below, using that google sheet
c) select view webhook, copy the URL, and send it firstname.lastname@example.org
2) Send only certain calls to a Slack Channel
- maybe it's incoming missed calls only, maybe it's only calls with a certain disposition, maybe it's only calls that are outgoing calls and longer than 3 minutes, maybe it's only incoming answered calls longer than 3 minutes. The options are (almost) endless.
- make a new zap as shown below (this one shows how to set this up to only send calls that are answered incoming calls to a Slack channel
- select view webhook (just expand Catch Hook above), copy the URL, and send it email@example.com
Questions? Send an email to firstname.lastname@example.org