If you will not be making calls beyond your next few bill dates, you have 2 options.
- As a reminder, you are paid through your next bill date and there are no pro-rated refunds for your last monthly payment.
Option 1) Downgrade Your Agents' Plans
You may downgrade your Kixie agents to a lower plan until you decide to start utilizing the service again.
If you want to continue receiving inbound calls to group or IVR numbers, then the lowest tier you can downgrade to is the Integrated per-minute tier ($35/month per user) which also preserves CRM integration and call recordings.
If you do not need to do anything except make/take the occasional outbound call/direct inbound call with no call recordings, CRM integration or main number routing (or no activity at all), you may downgrade your users to the basic per-minute tier ($15/month)
Please note that these downgrades do not result in a pro-rated credit to the end of billing period, you would immediately take on the downgraded tier's feature capacity, and your next bill would reflect the lower monthly payment.
Email email@example.com and we can help you do this most efficiently.
Option 2) Cancel Your Account
Canceling your account completely will lose any Kixie numbers you have, delete all agents and account data, and delete your call history and call statistics inside kixie.com. When you decide to return, you pay a $30 reactivation fee and start your account from scratch. When you cancel your account, you are not entitled to a pro-rated refund to the end of your billing period.
- Please note that we may change our policies by the time you return (i.e. require an account minimum or prepay requirement for accounts of certain size/churn history)
To cancel your account, email in to firstname.lastname@example.org