If you want to start receiving inbound calls on Kixie right away, then forward your numbers over to Kixie prior to porting, and the transition will be seamless.
The port process usually takes 5-10 business days, but you need to fill out and submit the requested information correctly!
To start your port: you just need to attach the following in an email to firstname.lastname@example.org, and we will do the rest for you.
- A copy of your most recent phone bill in PDF format
- A copy of the CSR (customer service record) that your current phone provider has on file for you in PDF format. Email your phone provider to request the CSR, they will know what you mean. If they take too long or don't have one, you can proceed to #3
- A filled-out copy of the appropriate LOA form that exactly matches the information from the CSR. If you do not have a CSR, it is recommended that you use the information from your invoice to fill out the LOA.
- If the info on your LOA does not exactly match what your provider has on file, the port will be rejected after a long delay.
- For toll-free numbers: fill out the LOA Toll-Free Numbers
- For regular local numbers: fill out the LOA Regular Numbers
- If you are porting a mixture of toll-free and regular local numbers, you would fill out the toll-free LOA for the toll-free numbers and fill out the regular LOA for the regular numbers.
- NOTE - if you want to transfer a Google Voice number, first please follow the steps in this article.
For any further questions or help with forwarding/porting, please email email@example.com.