*Remember that you can always switch to Kixie Connect as a backup calling option at any time if you are experiencing bad call quality or drops through the Kixie dialer. In other words, you can at least temporarily make Kixie calls via your cellphone or another direct number. Don't worry, this method will still show your Kixie caller ID and track/record the call inside your CRM.
Here are the ideal conditions for the Kixie Dialer:
1. Make sure you are signed into an up-to-date version of Chrome.
a) Updating Google Chrome
- go into Chrome settings->About Chrome.
b) Signing into Google Chrome as a unique email address:
If you are not already signed into Google Chrome as some (any) unique email address, follow these steps.
2. Use an ethernet connection if possible. If not, use a high-quality router for Wifi.
It is imperative that you have a good strong internet connection to use Kixie or any VoiP telephony solution. Good internet = good phone calls.
- Here are some high quality wireless routers that we recommend
- This will help make sure that your wireless connection is as reliable as possible
- We prefer that you roam free and wireless like the rest of the internet loving world, but if you can plug in via ethernet, you will further optimize your calling environment.
Remember upload speed counts as well - Your voice has to make it to it's destination. 100k upload at a minimum is necessary to have good quality VoIP.
3. Your Headset and Microphone
To make sure that your headset is set up and paired correctly, see here.
And to make sure you are using an appropriate headset for the Kixie dialer, see here.
4. Your Computer and Multi-tasking
Every bit of sound that travels through the Kixie phone also has to be encoded and decoded using your computer. If you are a multi-tasking genius and have 45 tabs open at all times and 5 different applications running then we highly recommend having a powerful computer and lots of RAM to back that up.
5. Your Network Setup (Ports, Firewalls, Etc.)
Please see this article for ideal network setup.
If everything else above seems ideally setup and you still have call quality issues:
- Remember as stated at the top, you can always use Kixie Connect to avoid the issues at least temporarily.
- Please submit to email@example.com at least two examples of calls you made or received where the call quality issues were present. You can either submit the call recording link OR the date/time and the number called for these two examples.
- Lastly, we can always provision a 3rd party computer softphone (think Bria or Zoiper) or deskphone which may resolve the issues, so keep that in mind.